| |
Premium |
Advanced |
Standard |
Full Site Audit
A FREE one-off initial audit of the entire site and all IT equipment.
Identify initial concerns and urgent matters. |
Yes |
Yes |
Yes |
Backup Monitoring*
Daily Monitoring of backups for success or failure
Note: Dependant on Backup Product Used |
Yes |
Yes |
Yes |
Real-time Network and System Monitoring*
Real-time monitoring of Server and System health. Our systems will actively monitor your servers for issue so we can respond immediately to issues.
Covers Items such as: Disk Space, Antivirus Status, Service Crashes, UPS status, etc
Note: Dependant on equipment used |
Yes |
Yes |
Yes |
Monthly System Health Report & Recommendations
Command IT will prepare a personalised report covering all aspects of your systems. A full report is supplied with a list of recommendations designed to keep your system running at maximum capacity with minimal interruption or downtime |
Yes |
Yes |
- |
Core Issue Analysis Meeting
Regular meeting to discuss short-term day to day issues in the business
This will also cover all recommendations from the Monthly System Health Check |
Yes |
Yes |
- |
Server and Network Maintenance
Complete server monitoring and maintenance as per terms and conditions. This includes 1hr per months for server administrative changes. |
Yes |
- |
- |
Disaster Recovery
Evaluate your businesses disaster recover and business continuity situation. All businesses should have a plan for any level of disaster that might effect their business. Command IT will recommend a strategy and any changes that may be required. Annual re-evaluation of the plan to ensure it meets your business needs. |
Yes |
- |
- |
Technology Direction Analysis Meeting
A meeting to discuss future strategic direction of company and its technology needs.
Develop a Standard Operating Environment (SOE). Covers all technical equipment from phones to photocopiers. 6 monthly or annual re-evaluation of the plan to ensure it meets your business needs. |
Yes |
- |
- |
Security Management
Firewall configuration, management and updating (Equipment and model Dependant)
External Security Scans to ensure protection from attack and identify potential internal Security hazards.
Note: Dependant on equipment used |
Yes |
- |
- |
Scheduled Weekly Site visits
An engineer can be onsite at a designated time and day, every week. This can allow issues to be handled consistently at a pre-arranged time with few callouts, rather than in a random ad-hoc nature. |
By
Arrangment |
By
Arrangment |
By
Arrangment |
