Remote Support Tool - Windows

The following instruction are based on using Internet Explorer.  For Firefox, Chrome and other browsers please speak to you engineer for further information.

Step One:

Click here to download the support tool

Step Two:

click Run when prompted...


...and wait for the file to download

Step Three:

If prompted, click Run again when prompted

Step Four:

Wait for the application to initialise.  Give your engineer the ID number when it becomes available.