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IT Service & Network Management Support Plans

Flat Fee Managed IT Services vs On Demand IT Support

Is your IT too important to your business to have any downtime? Command IT will take responsibility for all or part of your network and provide customized support and service levels to meet your business needs. Like your car, your servers and computers require regular maintenance to keep them in top working condition and keep your team productive.

Let us help you reduce your risks and improve performance. We use the best tools in the business to maintain and manage your systems, which minimise downtime and maximise your productivity, for a fixed monthly fee.

 

Why will Fully Managed IT Services help your business to run smoother?

What makes managed services so attractive, is that you pay us to prevent downtime, rather than to come in and mop up the mess when something has gone wrong.

To do this, we proactively monitor and continuously tweak your systems to ensure you are getting the best performance out of your equipment plus keep staff productivity at a maximum.

Our industry-leading monitoring software ensures we catch any potential issues early, enabling us to plan when to fix them rather than have employees unable to work while they wait for the IT expert to assist them. Because your IT support is proactive & predictive, you can focus on IT at a strategic level.

We also give you a report each month to give you a bird's eye view of your network, which outlines any potential issues that could be on the horizon.

 
Server Support Services
  • Break-fix Hardware and Software Support
  • Time & Materials
  • Pay as you go
User IT Support Services
  • Break-fix Hardware and Software Support
  • Pay as you go
  
Server Support Services
  • 24/7 Real-time monitoring (including   Daily Backup)
  • 8 x 5 Response times
  • Proactive Hardware & Software (approved OS and applications only) management, maintenance, support, administration, updates/patches etc
  • Monthly Server Health Reports (including monthly meetings)
  • Fully Managed Remote Support
  • Monthly Fixed Fee
  • Onsite work and project work not included, POA
User IT Support Services
  • Break-fix Hardware and Software Support
  • Pay as you go
 
Server Support Services
  • 24/7 Real-time monitoring (including Daily Backup)
  • 8 x 5 Response times
  • Proactive Hardware & Software (approved OS and applications only) management, maintenance, support, administration, updates/patches etc
  • Monthly Server Health Reports (including monthly meetings)
  • Fully Managed Remote Support
  • Monthly Fixed Fee
  • Onsite work and project work not included, POA
User IT Support Services
  • Monitoring and Resolution
  • Proactive Hardware & Software (approved OS and applications only) management, maintenance, support, administration, updates/patches etc
  • Monthly System Health Reports (including monthly meetings)
  • Unlimited Managed Remote Support
  • Monthly Fixed Fee
Hourly Rate for onsite work
Project work not included
New PC setup included
Setup Fee applicable
 
  • Unlimited On Site Support, POA

 

Dedicated Help desk, Remote Assistance and Onsite Support

Need support right now? Call our help desk on 0800 484 878 (0800 IT GURU) for fast and friendly support. We can do most tasks right away, without needing to visit your premises!


Call us on 0800 484 878 to talk about which IT solution will benefit your business the most, or contact us.

 

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